Lowongan Customer Service Team Leader – Logistics

Monroe Consulting Group
Gedung Sovereign Plaza, 16th Floor, Jalan TB. Simatupang Kav. 36, Cilandak , Jakarta
  +62 21 781 7040

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Jenis pekerjaan
Status pekerjaan
Full Time
22 July, 2021
Judul pekerjaan

Customer Service Team Leader – Logistics

Presentasi Pekerjaan

Customer Service Team Leader – Logistics

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading Indonesian provider of integrated Logistics freight forwarding. As expansion continues, our client is seeking a professional with at least 15 years of experience in the industrial sector as a Customer Service Team Leader. The job is based in Jakarta, Indonesia.

Key job responsibilities include:

  • Maintain a customer relation, claim, complain, and support the delivery services
  • Set up and monitor KPI related to the customer-oriented delivery
  • Increase customer satisfaction, and support the number of shipments and volume
  • Coordinate with the sales team to identify logistics opportunities from new and existing customers
  • Coordinate with the product team to explore new product opportunities
  • Dealing with the stakeholders internally: sales & operation team
  • Provide leadership to the customer service team, through addressing the commercial, technical, and operational aspects of potential customer
  • Overlooking day-to-day business process and in collaboration with the sales and operation team to identify potential clients and provide a recommendation for improvements
  • Customer feedback monitoring, assessment and determine the improvement and solution to achieve the company’s objectives
  • Develop solutions, strategies, and assessment of current industry impact to ensure customer satisfaction and business continuity, in line with the company’s strategy

Job Requirements:

  • Bachelor’s Degree in commercial discipline from reputable university
  • Minimum 15 years experience in customer services in logistics and freight forwarding
  • Strong in negotiation and commercial acumen
  • Strong knowledge in customer service and delivery
  • Knowledge of current market trends and the freight forwarding that operates in the market
  • Excellent interpersonal skills, ability to work with teams and networks and influence outcomes at many levels in an organization
  • Influencing and networking skills
  • Strong problem-solving and creative skills
  • Track-record in leading the team
  • Strong problem-solving ability and effective employee management experience
  • Deep knowledge (excellent sales and technical knowledge) on shipping logistic
40,000,000 (IDR)
Valid Till
21 Jul, 2022 (19 days left)

How to Apply?

Please apply for this job on MonroeConsulting.co.id website:

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