Lowongan Customer Service Team Leader – Logistics

Customer Service Team Leader – Logistics

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading Indonesian provider of integrated Logistics freight forwarding. As expansion continues, our client is seeking a professional with at least 15 years of experience in the industrial sector as a Customer Service Team Leader. The job is based in Jakarta, Indonesia.

Key job responsibilities include:

• Maintain a customer relation, claim, complain, and support the delivery services
• Set up and monitor KPI related to the customer-oriented delivery
• Increase customer satisfaction, and support the number of shipments and volume
• Coordinate with the sales team to identify logistics opportunities from new and existing customers
• Coordinate with the product team to explore new product opportunities
• Dealing with the stakeholders internally: sales & operation team
• Provide leadership to the customer service team, through addressing the commercial, technical, and operational aspects of potential customer
• Overlooking day-to-day business process and in collaboration with the sales and operation team to identify potential clients and provide a recommendation for improvements
• Customer feedback monitoring, assessment and determine the improvement and solution to achieve the company’s objectives
• Develop solutions, strategies, and assessment of current industry impact to ensure customer satisfaction and business continuity, in line with the company’s strategy

Job Requirements:

• Bachelor’s Degree in commercial discipline from reputable university
• Minimum 15 years experience in customer services in logistics and freight forwarding
• Strong in negotiation and commercial acumen
• Strong knowledge in customer service and delivery
• Knowledge of current market trends and the freight forwarding that operates in the market
• Excellent interpersonal skills, ability to work with teams and networks and influence outcomes at many levels in an organization
• Influencing and networking skills
• Strong problem-solving and creative skills
• Track-record in leading the team
• Strong problem-solving ability and effective employee management experience
• Deep knowledge (excellent sales and technical knowledge) on shipping logistic