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- Customer Service Staff (Cikarang)
Lowongan Customer Service Staff (Cikarang)
Mengumumkan
05 July, 2023
Jenis pekerjaan
Employee
Status pekerjaan
Full Time
Judul pekerjaan
Customer Service Staff (Cikarang)
Presentasi Pekerjaan
Requirements:
- Previous experience in customer service or hospitality is preferred (at least 2-3 years).
- Proficiency in multiple languages is a plus.
- Strong problem-solving abilities and the ability to remain calm and composed in challenging situations.
- Familiarity with hotel reservation systems and standard office software.
- A positive attitude and a passion for delivering exceptional customer service.
- Flexibility to work in shifts, including weekends and holidays.
- Willing to work in Cikarang
- Greet guests warmly and provide a friendly, welcoming atmosphere.
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
- Address and resolve guest complaints or issues promptly and professionally.
- Provide recommendations for dining options, nearby attractions, and entertainment venues.
- Arrange transportation services and coordinate luggage assistance as needed.
- Respond to phone calls, emails, and in-person requests in a timely and courteous manner.
- Maintain a high level of knowledge about the hotel's offerings, promotions, and policies.
- Process guest payments and maintain accurate records of transactions.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met promptly.
- Upsell hotel amenities and services to maximize guest satisfaction and revenue.
Valid Till
3 Jul, 2024 (61 days left)
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JAC Recruitment Indonesia
Millennium Centennial Center 6th Floor, Unit A and H Jl. Jend. Sudirman Kav. 25, Jakarta
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+62 21 3970 3646
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